We have invested a great deal of time, money and effort into creating a professional and industry strength e-commerce business to serve you. We employ professional information technology experts who build and maintain our web site with the newest security technologies and incorporating all of our security and business concerns.
All of the products that we offer in our store are well researched, individually selected and are guaranteed to be hand-made by artisans living in the item's country of origin. You can rest assured that the item you order through our web site is the item that you will receive. To prove our point, we are offering you a 20-day 100% Satisfaction Guarantee with all of the products in our store.
We also provide you with an estimate of how long it will take to receive your order. While we can not guarantee delivery times due to factors outside of our control, we have developed an online facility which allows you to track the status of your order from the time that you enter it until the time that it arrives at your door.
Finally, we use several layers of robust security techniques including data encryption, firewalls, passwords and timed session log-outs, among others, to ensure that your personal and financial information is kept private and confidential. We also accept payments via PayPal.com so you don't need to enter any of your financial information in our web site.
When you put items into your shopping cart, our system creates a single web browser Cookie to hold these items, however absolutely no personal or confidential information is stored in this cookie and it is deleted immediately after your order is submitted. No other information is accessed, modified or created on your computer.
When you create and/or sign-in to your customer or vendor account, we use the strongest available, industry standard Secure Sockets Layer (SSL) security technology to encrypt and safely transfer this information through the Internet.
In addition, our company also uses this same SSL encryption technology in all of our web servers to safely communicate directly with financial banking systems and online shipment estimate servers.
We utilize a variety of access logs and monitoring tools to ensure that only authorized access is permitted to our system. In addition, we regularly perform scheduled audits of our data and processes to ensure that our systems are certified to the highest levels.
Access to your member account is protected by a password which can vary from six to eight characters. The chance of randomly guessing a password is less than one in 1,000,000,000,000 (That's 1,000 billion!).
Our web servers are not directly connected to the Internet. They are protected by "firewalls" -- which are software and hardware products that define, control and limit the access that "outside" computers have to our system. These firewalls securely prevent certain types of Internet traffic from reaching our web servers, and they are the best available technology to prevent unauthorized access.
We also issue order confirmation numbers with every transaction and employ automatic session log-outs after a period of inactivity (just in case you forget to log-out and leave your computer unattended).
We know that you care how information about you is used and shared with others and we have established a detailed Privacy Policy which describes how we collect, use and share the information we gather from you.
Our business relies on satisfied customers and we want to know if you are not happy with our web site or business services. Therefore, we welcome any comments, suggestions or concerns you may have by using our convenient online contact form.
